Our performance measures

Understanding how well we are performing is crucial to making sure you are getting the best service from us. We have a set of measures that we monitor regularly to make sure we are on track. We also invite peers and other critical friends to review our work and tell us how we are performing.

Measuring our performance

We have nine measures that enable us to track our performance against previous years and to compare ourselves against other fire and rescue services in the UK. These measures also give you the opportunity to see how your fire and rescue service is performing.

Our measures are:

  • deaths, injuries and incidents which occur as a result of fire in the places where people live (measures one to three)
  • deaths, injuries and incidents which occur as a result of fire in the places where people work and visit (measures four to six)
  • occasions where our response standards are met for the first attendance at dwelling fires and road traffic collisions (measures seven to nine).

You can read more about these measures in the sections below.

Deaths, injuries and incidents which occur as a result of fire in the places where people live


These measures are all about making sure we can see where we need to target our prevention and community safety advice and educational activities. It is important to remember that these three measures focus on deaths, injuries and incidents in the home rather than on the road or at work. Our figures are extremely low in this performance area, but one death or injury through fire is too many. We have to be realistic, tragic accidents do happen, but we want everybody to have access to the right information to be able to install and maintain working smoke alarms and plan their escape in case of an emergency.

We have noticed that although the amount of house fires we attend has dropped, the amount of people injured has increased over the last five year period. We will be carrying out research within the community to find out why and see what we can do to reduce this.

Deaths, injuries and incidents which occur as a result of fire in the places where people work and visit


These measures are all about making sure you are safe when at work or school, on the road, or visiting a business such as a hotel or a shop. This basically covers anything that isn’t a home or dwelling.

There are laws in place to keep you safe when you are out and about. Our protection work is focused on ensuring compliance with the Regulatory Reform (Fire Safety) Order 2005. This is to make sure that non-domestic buildings where you work, visit or enjoy leisure time are provided with facilities that will give a safe means of escape in the event of a fire.

We have a programme of inspections carried out by highly trained staff to ensure compliance with the legislation. The initial inspection is a simple check that will provide an indication as to the level of fire protection in place within the premises. The inspectors will give guidance to those responsible for the premises and identify any areas that need more detailed checks.

All of our fire protection activities are targeted at those premises that we perceive to present the greatest risk to the community. We are committed to enforcing the law so that you are safe and protected from the risk of death or injury caused by fire.

Response standards for the first attendance at dwelling fires and road traffic collisions


Fires where people live

We have a set of emergency response standards for house fires. These standards were developed through extensive research to ensure that our communities are provided with a response service that is based on local risk.

Our aim is to have our first attendance to a house fire in 10 minutes. This means that from the time the call is placed to the time you will see an appliance arriving on the scene should be within 10 minutes. This includes time for call handling and for on-call firefighters turning out to their station as well as the travel time for the appliance to get to the location of the incident.

We have seen some improvements in our performance against this target and are always looking at ways to improve. We have a number of initiatives currently taking place to make sure we achieve this target.

Road traffic collisions (RTCs)

Our aim is to ensure our first appliance attends the scene within 15 minutes.

The Fire Services Act 2004 introduced a new responsibility for fire and rescue services to attend road traffic collisions. Our research highlighted the following key issues:

  • the primary method for getting casualties out of a vehicle is through the roof
  • extracting a casualty normally takes between 20 and 40 minutes
  • the fire service personnel are often alone at the incident for some time
  • the fire personnel on the scene used a comprehensive range of equipment.

Performance reporting

Our performance figures are updated every three months and you can download our latest performance report below (PDF). The Home Office collects detailed information on incidents attended by fire and rescue services and you can see the data on their website.

Monitoring our performance

We provide quarterly and annual reports to the Fire Authority who monitor and challenge our performance on behalf of the public. You can monitor our performance through our performance reports.

We take our performance seriously and are always looking to learn from other organisations for areas for improvement. Through peer challenge and review, we get an open and honest review of all that we do and we seek to take responsibility for our own improvement.

The peer review team, made up of highly respected colleagues from other fire and rescue services, help us seek out improvements as well as celebrate what we do well.