Contact us

Always call 999 in an emergency. 

Here you’ll find the best ways to get in touch with us.

If you need to get in touch with us and haven't found the contact details listed please use:

Email: comments@dsfire.gov.uk
Phone: 01392 872200
Opening hours: Monday-Friday, 9am-5pm

If you are contacting us to report a fire or in an emergency please dial 999

If you see an animal in distress, contact the RSPCA in the first instance. If we’re needed to help an animal, the RSPCA or another emergency service will contact us.

Please never try to enter water or climb heights to rescue an animal yourself.

We are unable to gift or loan any firefighting kit or equipment to members of the public, former members of staff or any other organisation. 

We don't use patches so don't have any we can send to collectors. 

To request a free home safety visit, please complete our online referral form. The form takes just three minutes to complete.

If you'd prefer to phone us, you can call us on 0800 05 02 999 (Monday - Friday, 9am-5pm) 

If you have any queries about the recruitment and selection process for any of our staff, you can contact the Human Resources (HR) operations team via:

You will find the latest incident information on our incident pages. To speak to a member of our communications team, contact: 

Email: pressofficer@dsfire.gov.uk 
Phone: 01392 719999
 

If you are concerned about a friend or relative and need fire safety advice please call our home safety team on 0800 05 02 999

You could try speaking to them and offering them support. You could also suggest they book a home safety visit. This is where one of our friendly technicians will come and visit them at home to talk about fire safety.

Before getting in touch, please read our guidance on how to report a fire risk. This will give you more information on what you can report to us, what we can help with and where to get help from other agencies. 

Phone: 01392 872567
Email: firesafetyhelpdesk@dsfire.gov.uk
Opening hours: Monday to Friday, 9am to 5pm

If the issue you are reporting cannot wait until office hours to be dealt with, or could genuinely endanger life or property, please dial 999 and report it to us.

Concerns about a friend or relative

If you are concerned about a friend or relative and need fire safety advice please call our home safety team on 0800 05 02 999.

Read about our Firesetters Intervention Programme for children and young people.

To make a referral please email safeguardingreferrals@dsfire.gov.uk or call 0800 0502 999.

Requests for fire reports and interviews may have a cost associated with them.

Please see our requesting an incident report page or contact us via:

Email: informationgovernance@dsfire.gov.uk.

Before submitting a request please visit our freedom of information page which will give you more information about how we manage requests and information we can provide. 

You can use our online form to submit your request. If you'd prefer you can also use the following contact details: 

Email: freedomofinformation@dsfire.gov.uk

Write to us:

Information Governance
Devon and Somerset Fire and Rescue Service
The Knowle
Clyst St George
Exeter
EX3 0NW

If you are unable to put your request in writing or need help with your request please contact our Information Governance team via freedomofinformation@dsfire.gov.uk.

You can send us feedback, general comments or questions in the following ways. 

Phone: 01392 872354
Email: consultationofficer@dsfire.gov.uk

Write to us:                  

Consultation Officer
Devon and Somerset Fire and Rescue Service Headquarters
Clyst St George
Devon
EX3 0NW

We love to hear positive feedback about our Service. Our compliments page gives you more information on how to send us a compliment.

Communications and Engagement Service 
Devon and Somerset Fire and Rescue Service
Clyst St George
Exeter
EX3 0NW

Our make a complaint page will give you more information about our complaints process.

To make a complaint about the Service or ask any questions about our complaints process:

Complaints Officer
Devon and Somerset Fire and Rescue Service
Clyst St George
Exeter
EX3 0NW

Reporting a fire safety concern or complaint

If you want to complain about fire safety in a business please see our information on how to report a fire risk.

 

Safety advice

You can find lots of information in our safety advice section.

Home safety visits 

To request a free home safety visit, please complete our online referral form. The form takes just three minutes to complete.

If you'd prefer to phone us, you can call us on 0800 05 02 999 (Monday - Friday, 9am-5pm) 

Before contacting us you may find it helpful to visit our advice on fire risk assessments and how to find a risk assessor. 

Phone: 01392 872567
Email: firesafetyhelpdesk@dsfire.gov.uk 
Opening hours: Monday to Friday, 9am to 5pm

Risk assessment queries 

We cannot do your risk assessment for you. We are unable to provide recommendations for risk assessors. 

Our fire hydrants advice gives information on what to do if you have a concern about a fire hydrant. 

If your question isn’t answered in our advice, please get in touch with our hydrants team 

Email: Hydrantinbox@dsfire.gov.uk 

Phone: 01392 872135 

Opening hours: Monday – Friday, 9-5pm
 

To request a free home safety visit, please complete our online referral form. The form takes just three minutes to complete.

If you'd prefer to phone us, you can call us on 0800 05 02 999 (Monday - Friday, 9am-5pm) 

To organise a visit to your school or a virtual talk please contact our education team. They will be happy to help you. 

Email: education@dsfire.gov.uk 

You can let our Control Room know if you're planning any swaling. This is so we can check in with you if we receive any 999 calls reporting a fire in the same area.

This also stops us from sending firefighters out when they’re not needed. 

Phone: 0333 399 0014 

You can let our Control Room know if you're having a bonfire. This is so we can check in with you if we receive any 999 calls reporting a fire in the same area.

This also stops us from sending firefighters out to bonfires when they’re not needed. 

Phone: 0333 399 0014 

Send these directly to our business safety team. 

Email: firesafetyhelpdesk@dsfire.gov.uk
Phone: 01392 872567
Opening hours: Monday to Friday, 9am to 5pm

If you need to post a hard copy please call us first so we can give you the best address for your area. There may be a delay if you use our general Service headquarters address. 
 

For questions about our fire cadets programme

Phone: 01392 872390
Email: cyp@dsfire.gov.uk
 

Thank you for thinking of us. Unfortunately, we cannot accept donations of equipment or old vehicles e.g. cars, motorbikes, helmets.

We also can't accept donations of old fire service memorabilia, but local museums may be interested in a donation.

We don’t accept financial donations but please consider making a donation to The Firefighters Charity. Find out more about how we support the Fire Fighter's Charity

 

In an emergency

If it is an emergency or you need to report a fire - please call 999

Textphone users can use 18000 to connect to the 999 service.

Our address

Devon and Somerset Fire and Rescue Service Headquarters
The Knowle
Clyst St George
Exeter
EX3 0NW
 

Our stations

Find contact details on each station's webpage

Verify it's us visiting you

Part of our work means we may visit you at home or visit a premises for an inspection. Find out how to check it's us visiting you